Support

Questions, an issue, or a subscription: reach us in either of these ways.

By email

Tell us what happened and include the email on your account and your phone model.

In the app

Profile › Help and support

Your conversation stays in the app, and our reply will appear there.

Subscription

How do I cancel or change my subscription?

In the app, open Profile and tap Manage subscription.

On iPhone, you can also go to Settings, tap your name, then Subscriptions. On Android, open Google Play, tap your profile icon, then Payments and subscriptions.

I subscribed, but the app is still locked.

On the subscription screen, tap “I already subscribed, restore purchases.” Use the same App Store or Google Play account you used to subscribe.

How do I request a refund?

Apple or Google processes the charge, and refunds follow the store’s policy. We do not have access to your card.

Account

How do I sign in?

Use your Google or Apple account. OdisTrip does not have its own password.

How do I delete my account?

In the app, open Profile and tap Delete account. This permanently deletes your account and all trips.

Deleting your account does not cancel your subscription. Cancel it in the store first.

If you can no longer sign in, email [email protected] from the email address on your account to request deletion.

Find more answers in our frequently asked questions. You can also read ourTerms of Use and thePrivacy Policy.